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RBT-TT — tickets & field work planning

RBT-TT is a module within the Sesameware/Teledom platform designed for ticket tracking, workforce planning, and execution control for service teams (intercoms, CCTV, access control / gates & barriers, etc.).

TT screenshot

Field technicians use a mobile web client (PWA) that can be installed to the home screen and used like an app (offline capabilities depend on the workflow).

Why RBT-TT

  • A single place to track service tickets by site (building / entrance / device / address)
  • Planning and assignment of tasks to technicians
  • Status and deadline control
  • Mobile-first field workflow via PWA (no native app required)

Components

1) RBT-TT (server-side module)

Dispatcher/admin functions typically include:

  • ticket creation and assignment
  • planning & scheduling
  • execution history and tracking

Ticket fields, statuses, and roles can be customized to match your internal process.

TT screenshot

2) Field technicians PWA

Repository: https://github.com/rosteleset/SmartYard-TT-PWA

Typical capabilities:

  • view assigned tickets and details
  • update statuses (in progress / done / needs clarification, etc.)
  • comments and work result notes
  • quick access from a mobile device

TT screenshot

Typical workflow (example)

  1. A dispatcher/operator creates a ticket (or it is created via integration).
  2. The ticket is linked to a site/device and gets priority & due date.
  3. A technician receives the task in the PWA.
  4. The technician completes the work and records the result.
  5. Dispatcher monitors status and history; follow-up tasks can be created if needed.

Deployment

A typical rollout includes:

  • server deployment and basic configuration
  • configuring your ticket process (fields, statuses, roles)
  • onboarding technicians to the PWA
  • pilot launch on a limited area before scaling

Pricing

See Services & Pricing for deployment and support costs.